01
Complimentary Ground Shipping
Voltera Sciences offers complimentary ground
shipping on qualifying orders with an eligible
merchandise total of
$150 or more.
Eligibility is determined using the qualifying
order amount after applicable product discounts
or coupon reductions.
Please note:
Shipping eligibility, carrier availability,
and delivery service may vary based on
destination, promotional conditions, or
operational availability.
02
Order Processing & Same-Day Shipping
We work to process eligible orders as quickly as
possible. Orders submitted
Monday through Friday before 3:00 PM CT,
or
Saturday before 2:00 PM CT,
may qualify for same-day processing.
Orders received after the applicable cutoff,
on Sundays, or during holidays may be processed
on the next available business day.
03
Expedited Shipping Options
When available, customers may select expedited
shipping services during checkout.
-
Available shipping services are displayed
during checkout.
-
Shipping prices are calculated based on
the destination and selected delivery method.
-
Estimated transit times begin once the
carrier receives the shipment.
Delivery estimates are carrier estimates and
should not be considered guaranteed arrival
times unless specifically stated by the
selected carrier service.
04
Carrier Selection & Address Restrictions
Shipping services available for an order may
vary depending on the destination, package
requirements, and selected delivery speed.
-
Carrier availability may differ by destination.
-
Certain addresses may have limited shipping
service options.
-
P.O. boxes and other restricted address types
may only be available when supported by the
applicable shipping service.
Please enter a complete and accurate delivery
address during checkout to help avoid delays
or returned shipments.
05
Tracking & Delivery Confirmation
Once your shipment has been prepared and accepted
by the carrier, tracking information will normally
be sent to the email address associated with
your order.
Carrier tracking pages should be used for the
latest package movement and delivery status
after dispatch.
Tracking information may require some time
to become active after a shipping label has
been generated.
While we work to ensure orders are prepared
and transferred to the carrier promptly,
certain events are outside of our direct control.
-
Carrier delays or network disruptions
-
Severe weather or natural events
-
Incorrect or incomplete delivery information
-
Holiday or high-volume shipping periods
-
Service interruptions or other carrier-related
circumstances
Important:
Transit times and delivery estimates may change
after a package has been transferred to the
shipping carrier.
07
Address Accuracy & Order Review
Customers are responsible for entering a
complete and accurate shipping address at checkout.
Incorrect apartment numbers, postal codes,
street details, names, or other information
may result in delayed, misrouted, or returned
packages.
Review your shipping details carefully before
submitting your order. If you notice an error
after ordering, contact our support team as
quickly as possible.
08
Delayed, Damaged & Delivery Issues
We highly recommend adding shipping protection
to your order at checkout. This optional feature
can help ensure a smoother resolution if your
package is delayed, damaged, or undeliverable.
If your tracking information shows an unexpected
delay, delivery exception, or other issue, first
review the carrier's current tracking details.
If additional assistance is required, contact
Voltera Sciences support at
(email address)
and provide the relevant order information so
our team can review the situation.
If you have questions regarding shipping options,
tracking, delivery timing, or an existing shipment,
our support team is available to assist.
